Hi all, some months ago I bought & paid for something via a website, was told there would be a delay, then there was delay after delay. I cancelled, asked for a refund, received an email on 01/07/22 stating the amount etc., saying:
“The Refund Should Appear On Your Bank Statement Within 5-10 Working Days”
Today is the 12th working day, the £00 has not appeared.
Now, I think I saw something here on OFC about taking legal action via a website (?) Thought I’d phone or email with a threat of legal action, to begin with, then do it.
How would you handle it? What action would you recommend?
The previous poster has already explained why I asked the question.
If you paid by Debit Card, the option I would try first is the Chargeback Claim.
There are time limits with this, so I would contact your card provider/bank to start the ball rolling with your claim.
They should advise you what you need to do but here is a recent article from Money Saving Expert to explain it too.
