My experience of booking appointments at the GP Surgery has been a bit of a learning curve and I am still confused about how I can get to actually see a GP.
I rarely used to need to see a doctor before Covid and I used to be able to just pop to the GP surgery and make an appointment at the Reception Desk.
I knew the system all changed during lockdown but it seems to be getting more confusing instead of simpler in these recent post-lockdown months.
I was prescribed medication for a new health problem back in March 2020, following a telephone consultation with a GP. I got that consultation by booking a GP appointment online for a telephone consultation and she rang me at home.
She sent me to hospital to get a chest scan to rule out a few things but apart from that, I still have not had any physical examination or the breathing / lung capacity test she said I would need but couldn’t be done due to Covid restrictions nor have I had any face to face meeting with a GP or any health professional regarding my health problem.
I don’t even get to speak to a GP when I want to renew my repeat prescription - the GP said I shouldn’t take the medication for longer than 3 months and may need more investigation if the problem hadn’t cleared but after the initial 3 months and another online conversation with GP, she authorised the drugs for another 3 months. After that it was a pharmacist at the surgery who has been authorising Repeat prescriptions.
When I went to order my last Repeat prescription, it said I needed to make an appointment to review my medication, I was relieved that I would be able to talk to a GP at last because I have a lot of questions to ask. I was able to book the medication review online but after booking it, I see that my appointment is with a “Pharmacist Clinician” - which I think is the same person who has just been renewing my prescriptions for the last 18 months without any further investigation into my health problem.
Then I had to make two other appointments after receiving text messages telling me to book appointments for a couple of standard NHS Health check clinics.
It seems you can’t book appointments for those Nurses clinics online, the GP website says you have to telephone a number which connects you to a Virtual Receptionist.
I tried that - the phone rang for ages with no answer. Over the next couple of days, I tried ringing at a couple of different times in the day but never got an answer. The last time I tried, I persevered and left the phone ringing to see how long they would take to answer - it rang for half an hour then the call was cut off.
Sod that, I thought, so I put my shoes on and walked to the GP surgery, which is only a ten minute walk down the road.
There’s a confusing notice at the GP Surgery entrance door which suggests you can only make appointments by telephone but it was not worded clearly, so I feigned ignorance and went to the Reception desk to say I’d been notified I must make some appointments for these two clinics and could she do that for me.
To my amazement, she said Yes and offered me one appointment for the following week and one for the week after.
I told her I was pleased that I could now book appointments by visiting the surgery instead of doing it online or by telephone and she told me that you can only book telephone consultations online - she could only book appointments for the Nurse-led clinics at the Reception Desk.
If I want to book an appointment to see a GP, I must use the Virtual Receptionist telephone number, because she cannot book appointments with a GP. That’s the number that just rings and doesn’t get answered!
I left the Surgery feeling more confused than ever - what do you have to do to get to see a GP nowadays? -
- and does that mean the medication review I booked online with the “pharmacist clinician” is a telephone consultation? - or is it a face to face appointment at the surgery?
My appointment is this Wednesday - I’ve looked at the appointment details online and it doesn’t say if it’s a telephone appt or not - it seems impossible to contact anyone to ask unless I go back to the surgery and try my luck with the Receptionist again.
I have decided just to go the surgery at the appointed time but take my mobile phone in case they ring me!