I would stress your intention of employing an independent professional as you are now confused by 3 different findings/opinions and that this has given you reason to doubt any decision on works needed to correct this problem, who’s to say which one, if any, is the correct report and therefore is the report the insurance choose to follow correct?
Tell them you hold them responsible for any Costs incurred by you in the attempt to qualify what’s needed to rectify this problem.
Personally, I’d phone them tomorrow(do you have a claim handler as a point of contact?)stressing your anger and upset, tell them it’s making you ill(believe me, this can help no end)and you’re depressed now.
Tell them they have 7 days to give a satisfactory response to your highlighted concerns and if this is not received you will be employing an independent professional on the 8th March
I wasn’t going to phone them Tpin, because I have no record or proof of what they say to me.
However, this morning they have phoned me.
We were on the phone for 35 mins while I listed all their errors.
He actually apologised and admitted they have made mistakes! I wonder if he would have admitted that in writing.
I told him I am phoning them in a fortnight for a progress report. I will not wait another month to hear.
Can’t believe you are still going through this Mups - you must be worn out with it all - I hope that ‘suddenly and very soon’ you will have good progress
xx
Yes, unfortunately it is still dragging on Patsy. Driving me nuts it is. I’m afraid I gave him ‘what-for’ on the phone this morning.
He told me he would update me in a one month’s time, and I said no he won’t - I said I intend to ring him in two weeks for a progress report.
He did apologise quite profusely, but I want actions, not words. x
Good for you x Keep pestering x
It has got more serious now. It is with the ombudsman as from yesterday.
I feel I’ve been patient long enough.
I have 4 huge oak trees in my garden all with TPO’s on them.We got legal advice and a tree surgeons report before we had any work done
There well may be a possibility of removing the beech tree providing it is replaced with another of a certain age. I went into what can and can’t be done with trees with TPO’s on them and well worth checking with a solicitor after getting a tree surgeons report. If a tree is considered to be dangerous to the general public is one reason or rotten or branches overhanging gardens , then work can be carried out on them. If the local council refuse any permissions sought there are appeal proceedures one can take.
You’ve done the right thing, this should move them(hopefully).
What did the ombudsman say when you rang? Assuming you did ring them.
They are building some houses and a ‘resource centre’ -whatever that is - round the corner from me, and they got permission to remove 8 trees with TPO’s on them so far, and I believe there are a few more in line for the chop as well, so it can be done.
Hi Tpin, they listened to everything I said, and then said they would send me a complaints form. The lady said she had already filled in part of it for me from what I was saying, and I was to complete it, sign it, and return it with copies (no originals) of everything I felt relevant to the case.
Luckily I kept the original survey from years ago, plus two later ones which all say different things, so I hope they will see the contradicting verdicts. I sent alot of other copies of my complaints and their replies.
I was a bit worried doing it all because I’ve never had to do anything like this before, so hope I’ve done it OK.
It took me nearly five hours yesterday reading through and photo copying paperwork, but it’s all posted off now so I will wait and see what happens next.
I do hope they can help me, I’m so tired of this now.
I can imagine how you feel, really.
If the ombudsman finds fault they will put pressure on the insurance company.
The insurance company will also know you are willing to push on in order to get the correct verdict.
Keep yer chin up.
Thanks Tpin. I’ll let you know what happens. 
[QUOTE=Mups;853956
…I was a bit worried doing it all because I’ve never had to do anything like this before, so hope I’ve done it OK.
It took me nearly five hours yesterday reading through and photo copying paperwork, but it’s all posted off now so I will wait and see what happens next.
I do hope they can help me, I’m so tired of this now.
[/QUOTE]
Mups, I read all this thread through the other night…you poor b***a! I’ve absolutely no idea how you cope, I’d have cracked up by now.
I take my hat off to you (even though I don’t wear one :-D) for coping so well and still keeping your sense of humour.
You can do it girl:041:
Bless your heart Pesta. Thanks ever so much. x
Any update?
Not much to report Tpin.
I had a letter from the ombudsman saying they had written to the insurers and informed them of my complaint. Apparently they now have 8 weeks to respond and tell me what they plan to do.
The insurers tried to phone me to discuss the case, but I wasn’t happy about that and told him I would prefer to discuss everything by letter or e.mail. I thought I could not prove who said what from a phone call if I needed to later.
So far, I have not heard again.
Thank you for asking.
I can’t find a smiley of a little garden gnome dancing, which is how I feel today.
I am tentatively optimistic after receiving a letter from the Ombudsman, and enclosing a copy of the letter he has written to the insurance company.
He agrees with me!!! It seems he thinks I have been treated unfairly and they have dragged everything on too long without coming to a suitable conclusion. He even suggested a small amount of compensation for the stress and worry this has caused me all the years since it began.
He has given them 7 days to respond, so I will await the next step.
I hope I haven’t tempted fate telling you too soon . . . .
If this eventually turns out in my favour, I shall treat you all to a ‘virtual’ drink together.
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Puppy is showing signs of improving, Nellie’s milk has dried up - and now this.
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Awww but i have lots of fun teasing you about Crumble Cottage, what am i going to do now. :(
Say what you want Nommy dear, you can’t rattle me today.
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