My smartphone has suddenly stopped working. It is only about six weeks since new. When I return it to the supplier I presume I will have to remove my sim and erase all my data and if so how do I go about it?
What are the symptoms Scott?
Has it just turned off altogether, if so it could just be a battery failure and your data will still be safe…
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Yes, just a blank screen. I charged up today and all was fine then suddenly the screen went black. Don’t think I can remove the battery, It is a Blackview shark 8 phone.
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Might be helpful Scott…
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Thanks OGF. I will give it a try.
being a smart phone I would have thought it could sort out its own failure 
That was compressive except not suggesting the removing the sim card and cleaning its contacts, only the memory card. Watching that made me so glad my phone is not smart👍
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How to Fix Android Won’t Turn on
But is it Android or just a copy?
This website, Blackview’s own, says:
DokeOS 4.0 Based on Android 13
They get a very good write up d00d, and excellent value for the money. Which always warms the cockles of any Yorkshireman’s heart… 
That,s what I thought OGF. I have been in contact with makers to see what they suggest. There is a 2 year gaurantee.
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Still not working then Scot? I hope they can sort it out for you… 
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