Sainsbury's Customer Services

I had a problem placing an order this morning. Sorted out a time slot for delivery - this had to be secured by checking out before midday. One of the vouchers/coupons attached to the order had expired - so it would not check out. Could not find a way to delete the voucher - tried every which way - even deleted the item it referred to from my trolly - still would not let me check out. Concerned I might lose my delivery slot I telephoned the ‘helpline’ . After listening to the usual ‘press this/press that’ rubbish there came a lovely lilting Scottish voice - an actual person!! Explained problem - answered two ‘security’ questions - problem solved in seconds and an email sent to confirm the order had checked out. Thank you Sainsbury’s!

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Isn’t it a joy when we finally get to speak to someone who is actually helpful, Tabs.

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It certainly is! She was lovely - have said so on their ‘feed back’ form.

How good of them to make the effort to enable you to give them your money more easily. :slightly_smiling_face:

Not that you are cynical or anything! :grinning: :grinning:

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I’ve always found Sainsbury’s very helpful in all departments and their staff in my local superstore are extemporary with everything they do for their customers; unlike Lidl who are too busy to listen.

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Great to hear that,ST.

When I shop in store, I usually check out at self scan check out, excellent customer services there as well, :+1:

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I must say, I always seem to find Lidl staff extremely stressed, when I ask them a question, maybe they are over worked.

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