I Think I’ve Made A Huge Mistake, Getting Sky Q

I’m with JB, That sounds a bit iffy’ to me Arty…:018:

Yep I suspect you are :slight_smile:

Actually this is incorrect. There ALWAYS HAS TO BE a Freeview decoder unit somewhere. For many people that takes the form of a Freeview digi box sitting under the TV. For others the decoder comes bundled as part of the TV itself.
Some TV’s have no decoders and are just plain TVs. Some TV’s are “Freeview” TVs and some are “FreeSAT” TV’s.

You have to have a TV license if you have any device in your house on which you watch or record programmes as they’re broadcast including downloading or watching catchup TV like BBC iPlayer

Excellent, we can chalk that one off the list.

Ok this sounds ominous.

When you say “cut” do you mean there are now loose ends hanging about?

There’s no question that when they came to install the new SKy system they would have removed the FreeSat cable that you previously had. They would have to because SkyQ doesn’t have the facility to give FreeSat at the same time as Sky.

So that would definitely be one dangling cable where the dish is. The engineers might well have “tidied” that specific cable up. However one hopes that they haven’t completely chopped it off because you will still need that old cable if you want to restore your FreeSat signal feed for the specific TVs that used it.

There should not be any other dangling cables TBH.

Was the place you saw the cut cables where the dish is? Or somewhere else?

Have you determined yet which of your TVs are FreeView and which FreeSat as per my previous posts ?

True, but I assumed that all TVs (and PVRs, etc) now have a decoder. After all, Freeview has been going for donkey’s years now.

How old are your many TVs, Angel?

And, just out of interest, how many do you have? :lol:

Realist, I noticed the ‘cut’ wires in the bottom of my dustbin today! They may have been the old Sky dish wires but there is one inch of wire sticking out from under my roof and another one inch long one on the outside wall of my lounge. I wonder if that was attached to the booster in the loft?

All my other televisions are Freeview. There was another one that could receive Freesat via an old Sky box l had but l can’t now because they dismantled and took away the old Sky dish with quad LNB.

JBR, All my televisions are approx 8 years old. I have six! :blush:

You should open a television shop, Angel.

Regarding the wires, Realist will probably know better than I, but if there is a cut end of a wire coming from under your roof, that sounds suspiciously like the wire from your roof aerial or the booster.

If the Sky people removed only your old Sky dish, the cable would have gone directly to that rather than into your loft space.

If it turns out that they have disconnected your aerial/booster, I’d be pretty mad about it and would insist that they make good the damage.

Foxy, lf l could get my other televisions working l’ll be happy. It’s not that l watch them a lot but it’s daft having all those televisions and only one works properly!

JBR, I have applied for the Foreman’s job in Sky Installations as l have learned so much from the advice on this thread and my own investigations! :lol:
It may be one of their own cables they’ve cut but it was definitely coming out from my loft and l’m wondering if it’s the one the builders put in when the extensions were done?

He, Ray, you’re right. I just want it to be normal again! :slight_smile:

Susan, Thank You for your nice words.
As if there aren’t worse things happening in the world other than l can’t receive Freeview properly!
Everyone, has been so helpful and patient too! They probably have to have a lie down after though! :lol:

This begins to look like deliberate sabotage to try to get you to buy Sky multi room subscriptions.

You should call back the engineer and demand to know why he cut the lounge cable (the one that is nowhere near the Sky dish).

Or was that wire located where the old Sky dish was?

You can just change the LNB on the dish to a hybrid which will give you FreeSat again.

Realist, I think you’re right about them wanting me to take on Multiroom, as that’s what the woman offered when l rang up to complain last Sunday about my other televisions not working.

The ‘cut’ wire was coming out of the brickwork under my roof. It wasn’t near the old Sky dish as that was on the chimney on a long pole because of the trees.

I think the hybrid LNB is the only answer. The Sky Engineer is coming here on 8th May.
I said, that date was out of my 14 day ‘cooling off’ period but she said, because l had made the complaint, it would be ok.

Don’t worry about that, Angel. If, as we suspect, the Sky engineers have removed or damaged any of your property they are legally obliged to restore things as to how they were.

If they are being awkward, arrange for an independent aerial installer to look at the cables, etc., and ask him if he would be willing to provide evidence if you decide to take Sky to court. The Small Claims Court, of course, is readily available to you and costs very little which, when your case is won, will be recovered from Sky plus the cost of restoration and the expert you employed.

Of course, I very much doubt that you will need to go that far at all. I’m absolutely sure that Sky will put everything right without any charge, as you simply requested their old dish to be removed and replaced by an alternative system. You never asked them to do anything with your terrestrial aerial, cables, boosters, etc., and should not have had any cause to even touch them.

Nevertheless, be firm and insist on their rectifying any damage they have caused.

JBR, l didn’t request the sky engineers to take my old dish. I thought the plan was to attached something to it, to receive Sky Q.
They said, they replaced my Sky dish with a new one as the old one was falling apart?

I shall be firm about it all

Here are pics of the cut wire. I live in a bungalow so the wood in the second pic, juts out from under the roof.

Just out of interest, I assume that you have a traditional TV aerial somewhere on your roof. If not there, within your loft space.

My digital/Freeview aerial is on the chimney with the new dish attached to it.

Sorry, double posted!

Well that’s good news.

All that needs to be done is to follow the cable from the Freeview aerial to see how far it goes. If it comes to an abrupt end and the rest has been cut off, then that points to your lack of Freeview pictures on your many televisions.
I assume that must have been caused by the Sky engineer, assuming no-one else has been involved in ‘tidying up’ your cables.

I can’t be of any help here but not sure if I mentioned my sis’s problem. When she moved on Good Friday to her new house she said the tv didn’t work, saying ‘no signal’. She has been busy since, and in NYC for 5 days so I don’t know if she or her family members sorted it out.

I’ve been reading all these posts with interest to see if I can spot her solution here. There is a Sky dish there apparently and her daughter suggested she get an old Sky box to install, to get the free channels. I’m wondering if it’s suffered the same fate as Art!

There were tenants there before (who left debts on the gas and electric)