If somebody made a genuine complaint about a product of the company I worked for they would automatically be sent a £10 off voucher. It’s a good will gesture but also it’s valuable information for the company, they use the info to eliminate issues on the production line/warehousing/distribution systems. If the company doesn’t know it has a problem it can seriously damage their reputation so they appreciate the feedback. Well done Bretrick.
A rather prompt reply from Mars Wrigley Confectionary Australia
I sent my observations on Friday and received this Response on Monday morning
Thanks for contacting us about MARS®. We’re sorry to hear about your experience and we appreciate the photos attached.
It seems like your product has been affected by excessive heat prior to your purchase. Confectionery moves through a long distribution system from manufacture to retail.
Sadly, it’s not possible for us to maintain control over storage conditions once products leave our warehouse. We’ll make sure we share your feedback with our Distribution Team for their awareness.
So that we can replace your product, we’d like to send you a e-gift card to use next time you’re shopping. Unfortunately, our Coles e-gift cards are currently unavailable however, if you’re okay with Woolworths, we’ll then send you a link and you can take your smartphone/device to the supermarket to scan it at the checkout.
We look forward to your reply.
Kind regards,
Vincent Saraga Sullera
Mars Consumer Care
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You should seek compensation, for not being helped to “Work, Rest and Play”!!
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A Mars Bar or two will be elegant sufficiency.
Yup, excessive heat from someone’s ass!
Good on you for complaining though, and well done them for the response
Enjoy your replacements 
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credit where it is due - that is a prompt and fair response from the company.
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Neapolitan ice cream - lovely!
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Dislike chocolate flavouring (even though I love chocolate) so my kids always got mostly brown ice cream when I dished out neapolitan (they didn’t care).
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A follow up to my response to Mars.
Thanks for your reply and for providing us with the additional information.
Your concerns and feedback are important to us, and we appreciate your efforts to let us know about this. We’ve shared the available details with our Distribution Team for their awareness.
As a gesture of goodwill, we will arrange to send you a physical voucher via post. Kindly note that we’re unable to replace vouchers that are either lost or stolen.
Thanks again for reaching out, and we hope you’ll continue to enjoy our products.
The sign of company looking to protect its market share and reputation. A good business strategy to have. 
Have you received your voucher yet?
Easter holidays.
Might come by post on Wednesday.
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