My current energy account for gas & electric runs out on 1st March.
The company wrote to me and showed me their new tariffs, and I chose the one I wanted.
They acknowledged it and confirmed my new direct debit amounts.
All done . . . I thought.
Yesterday I had to ring them about something else, and the girl I spoke to quoted different direct debit amounts to what I had signed up for on the new Fixed Price contract. She seems to expect another £15 per month to what my new fixed contract said. I hadn’t even been notified!
I was not pleased.
I said the price she was quoting was NOT what my new contract states. She said energy prices have risen again.
My argument was/is, that they cannot change the price of a fixed contract. I had checked this with Citizens Advice first, and it says they cannot change a fixed contract price.
So what’s going on?
I asked to speak to someone in charge, but was told no one was available. How convenient!
So what would you do? Do you think they can alter a fixed contract price, or not?
A contract is a contract and ALL the terms etc must be contained within the four corners of said contract sheet. It can only be varied by an agreed Variation Order.
That is where the terms (implied or expressed) are changed by agreement from both sides.
Once a contract has been agreed and issued, you have the right to demand the supplier sticks to the agreement.
The date of the contract is the important date, not the start of the supply date.
A contract is a legally binding promise (written or oral) by one party to fulfil an obligation to another party in return for [consideration]
Consideration
Payment, in any form, under a contract; any value given at the counterparty’s request can be good consideration, including any action, inaction, or a promise.
