What a pain! But I spose it’s only fair that people using the bus to get to work get priority earlier
I’ve already got a Senior Railcard, I love that. I often take myself on an away day
Ours too. They also send us a video clip of it being worked on ! 
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We get the video too. It’s pretty much the norm in main dealers.
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It always makes me chuckle though, like getting a postcard or letter from your car telling you they’re OK 
In case you’re missing them ……