I am stepping into the arena tomorrow, so fingers crossed as they say “I am Spartacus” LOL
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I also am calling them back tomorrow not looking forward to it at al, .
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Ah ha we will have a pincer movement wear them down. Take no prisoners we can win this my friend.
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I can commiserate with you both as it is a nightmare to change. I thought it would be so effortless but it wasn’t at all.
I cried my heart out with worry and stress trying to arrange it all…when l knew nothing about it all and changing providers.
Discovering l couldn’t just have Talk Talk fibre optic broadband and keep my BT phone line and number took me over the edge! .Only Talk Talk wiring was now coming into my house and BT was going to make me pay £67 to cancel my contract.
With hindsight, it has saved me money as l was paying £80+ a quarter for my BT landline and hardly using it, as most people were ringing me on my mobile phone.
I now get incoming calls to my Talk Talk landline for nothing but l have to pay for outgoing calls. The drawback is, l had to have a new number but at least l no longer receive any of those scam/nuisance calls.
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Don’t go with BT at all…they have a weird monthly pricing scheme, which varies from month to month. When I asked them in one of those online chat boxes, if they could break it down date by date…they couldn’t. They told me one month I pay in advance, then another month they took it from the middle of the month, citing some date of when I fell behind in payments so ended up owing them money. Considering I paid by DD on the 1st of the month, I failed to see how that worked 
We pay £19 a month with Three. As our phones are on that network we get the Internet a bit cheaper. It’s not massively fast but as neither of us play games online that doesn’t matter.