I read this story with some shock, as me and the wife get our prescriptions from our local Lloyds at Sainsburys. We were with Boots in the town previously, but they kept getting our stuff wrong, or there was some problem, so we changed our supplier for the better. Now it seems, we are back with Boots when Lloyds folds. What a pain!!
We had a few problems with our Lloyds - often out of stock, some items were simply not available, and a couple times they mislaid things. We have since moved to new pharmacy and has been excellent. It is a bit longer to walk but it is just a few doors down from the vet so we can do it in both visits.
The closures come about seven years after Sainsbury’s supermarket sold its then 281-store pharmacy business to Celesio, the owner of Lloyds Pharmacy, for £125m. The pharmacy chain was bought last year by the investment firm Aurelius, which also recently acquired the sports fashion retailer Footasylum.
I worry about the way that basic essential services, such as pharmacies / dispensing chemists can become part of multiple retail businesses and can be sold off Willy Nilly as a part of a business venture.
When I lived 5 miles down the road from where I live now, I was able to collect prescription medication from my GP surgery pharmacy - I saw the GP, got issued with a prescription and called at the dispensary to collect my medication, all in the same visit, with a waiting time of maybe 5 or 10 minutes while they made up my Prescription.
Since I moved house, I’m still with the same GP but I now live only a 5 minute walk from the GP Surgery. I am no longer allowed to use the GP Surgery‘s dispensing pharmacy - instead, I have to go to the Well Pharmacy which is in the building adjoining the GP Surgery - I usually have to wait a couple of days for the GP’s prescription to be electronically winged across to the Pharmacy next door, and await a text message from them to say it is ready to collect.
Progress? I think not.
The Well Pharmacy seem to be competent but it seems bonkers to me that some folk can collect their medication from the GP Surgery while others have to go to an independent private business to collect their medication.
Maybe it’s time for a grand overhaul of this patchy public / private enterprise!!
We had 2 Lloyd’s pharmacies in our area one attached to our doctors surgery but both closed 3 weeks ago. I had no problems with my repeat prescriptions, always ready when I needed them. A local pharmacy have taken over the premises but now I have to reorder my prescriptions every time.
I deliver for an independent Pharmacy, it has been very lucrative for the past ten years, Lloyds have screwed up on many occasions.
I was with a Co-op pharmacy for years, but they changed to Be Well (or some such a similar name) several years ago
That was fine for a few years but then they, too changed - another slightly similar name, can’t quite remember, possibly just Well, and after that it was a disaster -
All the old staff went, including the manager, the new setup has hopeless -
Different staff almost every time I called, delays, items missing, and so on
And it wasn’t just me that had problems, there were complaints from other customers
Eventually I left and transferred to Lloyds at my local Sainsbury
So far that has been OK, but it looks like I’ll have to find another place again
My local Lloyds seems a law unto itself although it wasn’t their fault that doctors surgeries in my area stopped pharmacies automatically ordering our prescriptions for us.
They seem to change their opening hours regularly,manage to lose prescriptions the doctors insist have been sent( happened to me four times now)and insist those of us on six month prescriptions tell them each month when we want them made up.
Why they can’t do this automatically I have no idea.
And since they seem reluctant to answer the phone I now go into the pharmacy to ask them to do this…and then it is a three day wait.
I could use Boots( my sister does after getting fed up with Lloyds) but they are in town not a three minute walk away.
But I am considering my options when my current prescription runs out in March.
The independent I work for is overrun with customers, antibiotics etc are always delivered the same day, no waiting days here although it makes my day more complicated.
My one and only trial of Lloyds was a disaster as not a single item on a multi item script was on the shelves. I’m now with a small independent chemist who are not only utterly reliable, they also do everything electronically AND deliver. All I have to do is either e-mail my repeat request or phone and they do the rest with my doc. If my doc issues a new item, that is sent to electronically to the chemist and they deliver it to me.
Yep, the independents are not tied up in deals with the big Pharma companies like Lloyds are so, can source items from any supplier.
I used to get my repeat prescriptions from Lloyd’s and they were great.
Then it started…never had the items and they had to order them.
Send me a text to say my prescription was ready to be collected. I’d go in there to collect it and they’d say, ‘It hasn’t been made up yet, so l’d have to sit and wait whilst they did it.
Missing items that had been ordered. They blamed the surgery. I’d then go to the surgery to see what had happened and they blamed the chemist!
The good thing about them was l never had to request my repeat prescription. It was all done between the surgery and the Chemist. It was effortless. I just collected it every 56 days after they texted me to say it was ready.
Then a few months ago, Lloyds stopped that service and you had to request the items yourself.
I have now changed to another chemist that does not belong to a chain and they have been wonderful.
I thought Lloyd’s had slid off the High Street and gone out of business years ago.
I use Well pharmacy who get Mr M’s prescriptions from the GP, (next door) , electronically and send me a text to pick them up.
They always get it wrong … last month they gave me 4 months tablets in one go.