@Carol - one of my friends is booked into Nidd Hall - another Warners place - and she says it states quite clearly on her payment invoice that if she has to cancel due to Covid or because she feels unsafe that her money will be refunded in full.
I have scoured my payment invoice & it says nothing like that on mine.
Itâs possible that your friend purchased Warnerâs âHoliday Protection Planâ Thatâs why she has the option to cancel or postpone.
I didnât think Iâd need it so I didnât purchase it. Wish I had now!!
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I have been giving this a lot of thought.
I wanted to postpone it but they wonât allow it. If we donât go, we lose all the money.
I canât be bothered to fight them. I didnât take out their holiday protection insurance so itâs my own fault.
Tony wantâs to go.
With his progressing Alzheimerâs it could well be the last holiday we have together.
I have decided weâll go but be very careful.
In the daytime weâll explore local towns, garden centres & walk in the lovely grounds of Thorsby hall and Sherwood forest.
Itâs the cabaret room in the evening that Iâm worried will be most crowded. We will probably give the cabaret room a miss & go & sit in the quiet lounge listening to a piano player & sending us to sleep!
I wish weâd been put in lockdown but Boris decided to let us have ChristmasâŠ
I want to thank everybody for their comment, advice & offers of help.
In the end itâs my decisionâŠ
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Their Terms are :
-
The hotel you have booked is closed due to the coronavirus outbreak
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UK Government restrictions on travel due to the coronavirus outbreak
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You are unable to travel due to sickness and/or isolation due to the coronavirus outbreak
So unless Boris announces there is a travel ban or Carol has a positive test they are in their rights not to refund.
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Iâm sure you will be ok Carol, everyone there will be being careful particularly the staff.
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I hope you and Tony have a wonderful time. 
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Have fun - but stay safe!
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What ever you do get it in writing and keep a copy, there is no proof just if just told. so send a letter and mark it private and personal to the person Carol mentioned. No doubt be opened by his secretary first but at least it should reach him
Hi everybody.
Weâre back from Thorsby Hall & it was much better than I expected. 
Food & entertainment were very good & the thing I dreaded most - the crowding, didnât happen.
Everybody was nicely spaced out & even in the cabaret room people were sensible & left at least one seat, or even two or three between them & other guests. I think a lot of the guests were afraid as I had been & didnât go in the cabaret room at all. Others went in the other bars where there was more room.
We explored the local towns & walked round Thorsby Hall grounds. I went to the aqua fit in the pool & afterwards went in the Jacuzzi where I had a chat with a nice couple from Liverpool.
Tony was ok but did a lot of moaning that the bed was hard etc etc. However, they had the real ale he liked called âDoombarâ so it wasnât all bad for him!
I did notice he was more disorientated than usual. He really does prefer being at home & I felt a bit guilty that I was enjoying it more than him. I decided not to make him go anywhere again - itâs not fair on him!
Anyway - glad I went - the break did me goodâŠ
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So pleased you enjoyed it, and at least Tony enjoyed the ale.
Glad you had a fun time. Thanks for updating on how it went.
@carol - I am glad you had some fun and are safely home again.
My friend that went to Nidd Hall enjoyed herself so much she has already booked in for next Christmas!
canât fault Tony itâs my favourite too, I drink it every night 
Glad you had a good time Carol. You need a break now and again and psychological wellbeing is so important if you are caring for someone with Alzheimerâs.
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Glad it worked out for your Carol 